COOKIE POLICY

Last Updated: 16th April, 2025

INTRODUCTION

This Cookie Policy provides information about how NEOM ("we", "us", or "our")  uses and protects information collected through cookies and similar technologies when users access NEOM’s websites (www.neom.com).

It explains what cookies are, the types NEOM uses, the purposes for which they are used and the options available to users to manage their cookie preferences in accordance with applicable data protection laws, including the Personal Data Protection Law (PDPL) and the General Data Protection Regulation (GDPR).

We leverage OneTrust for cookie consent management to ensure transparency and compliance with applicable laws and regulations.

If you have any questions about this Cookie Policy or how NEOM handles personal data in relation to cookies, please contact NEOM’s Data Protection Office at data.privacy@neom.com.

WHAT ARE COOKIES

Cookies are small data files that are stored on your device (computer, smartphone, tablet, etc.) when visiting a website. They typically include an identifier, the name of the domain from which the cookie originated and the duration it remains stored on your device. Some cookies are deleted when the browser is closed (session cookies), while others remain for a longer period (persistent cookies).

TYPES OF COOKIES WE USE 

NEOM uses the following types of cookies across its websites:

  • Strictly Necessary Cookies: These cookies are essential for navigating the website and accessing secure features. They cannot be disabled, as they are required to deliver core services and functionality.
  • Performance Cookies: These cookies collect information about how visitors use the website, such as which pages are visited, how long they are viewed and any errors encountered. This information is used to improve the website's performance and the overall user experience.
  • Functionality Cookies: These cookies allow the website to remember user preferences (e.g. language or region) to provide a more personalized experience.
  • Targeting Cookies: These cookies track browsing habits across different pages to deliver a more personalized experience. In some cases, they may also be used to support targeted advertising based on user interests and interactions.

THIRD-PARTY COOKIES

Currently, NEOM does not use any third-party cookies (set by a domain other than NEOM.com).

Please note that other organizations — such as advertising networks —may use cookies to track your activity across different websites. We have no control over these cookies.

You may opt out of interest-based advertising from certain ad networks.  For more information, please visit:

HOW WE USE COOKIES

We use cookies to:

  • Ensure essential features work properly
  • Improve performance and enhance user experience.
  • Personalize content and advertisement based on your interests.
  • Analyze site traffic and user behavior.
  • Provide social media features and integrations.

INTERNATIONAL DATA TRANSFERS

Cookie-related Information is primarily processed within the Kingdom of Saudi Arabia (KSA). Your consent to the use of optional cookies may also include the transfer of data outside your country of residence, including to jurisdictions that may not offer the same level of data protection.

In such cases, NEOM implements appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs) for GDPR-covered users
  • PDPL-compliant safeguards approved by the Saudi Data and Artificial Intelligence Authority (SDAIA)

These safeguards ensure data is handled securely and in accordance with applicable legal standards.

YOUR RIGHTS REGARDING YOUR PERSONAL DATA

Under data protection laws including the Kingdom of Saudi Arabia’s Personal Data Protection Law (PDPL) and the European Union’s General Data Protection Regulation (GDPR), you have the right to:

  • Access personal data collected via cookies
  • Withdraw consent to optional cookies at any time
  • Request correction or deletion of cookie-related data
  • Object to or restrict processing
  • Lodge a complaint with a supervisory authority (SDAIA or EU data protection authorities)

To exercise these rights, please contact NEOM at data.privacy@neom.com.

MANAGING YOUR COOKIE PREFERENCES

Cookie preferences can be managed through the consent banner on the website or via browser settings.

NEOM uses OneTrust, a leading privacy and consent management platform, to provide users with control over how their data is used.

Through the OneTrust interface:

  • You can accept or reject non-essential cookies by category (e.g. performance, functionality, targeting).
  • Preferences are securely recorded to ensure compliance with applicable laws.
  • Preferences can be updated at any time via the 'Cookie Settings' link in the website footer.
  • OneTrust supports geo-targeted settings to align with legal requirements in specific regions.

For more information about OneTrust Cookie Consent Management, please visit https://www.onetrust.com/.

In addition to using our OneTrust preference center, you can manage cookie settings directly through your browser. Most browsers allow you to view, block, enable or delete cookies.

Support pages for common browsers:

Please note that blocking or deleting necessary cookies may limit the availability of certain features or functionalities and impact the overall experience on our website.

By continuing to use NEOM website, you acknowledge the use of necessary cookies as described in this Cookie Policy. If you do not agree to the use of optional cookies, you can refuse or withdraw consent, adjust your browser settings or refrain from using our site.

CHANGES TO THE COOKIE POLICY

This policy may be updated to reflect changes in legal obligations, cookie use or operational needs. When updated, the 'Last Updated' date will be revised accordingly. You are encouraged to review this page regularly.

LAST UPDATED: 16th April, 2025